Privacy Policy
1. Who we are (Data Controller)
Flowetica Studio SRL ("Flowetica", "we", "us") is the data controller for flowetica.com and flowetica.ro. Registered office: Strada D. Stoica, Nr. 1, Bl. H2, Sc. 2, Ap. 16, Craiova, Romania. Company registration: CUI 55179338, Nr. ORC J2026043729009. For any data-protection question, contact us at privacy@flowetica.com.
2. What data we collect
Contact form and assessment: your name, email address, phone number, company name, and the information you provide about your business and its operations. Analytics: if you accept analytics cookies, Google Analytics collects pseudonymous usage data (pages viewed, approximate location, device and browser type). We do not collect special categories of data (sensitive data).
3. Why we use it and legal basis
We process your contact and assessment data to respond to your request, prepare a proposal, and provide our services. Legal basis: your consent and/or steps taken at your request prior to entering a contract (GDPR Art. 6(1)(a) and (b)). Analytics data is processed only on the basis of your consent (Art. 6(1)(a)), which you can withdraw at any time.
4. Who we share it with
We rely on trusted providers acting as processors: EU-based hosting infrastructure (Hetzner, Frankfurt, Germany), our automation platform (n8n) and database (Supabase), our scheduling provider (Cal.com, if you book an audit), and Google Analytics (Google Ireland Ltd). We never sell your data and only share it where necessary to deliver our services or where required by law.
5. International transfers
Our infrastructure is located in the EU. Google Analytics may transfer data to Google servers outside the EU (including the United States). Such transfers rely on the European Commission's adequacy decision for the EU-US Data Privacy Framework and/or Standard Contractual Clauses.
6. How long we keep your data
We keep contact and assessment data for as long as needed to handle your inquiry and any resulting business relationship, then delete it when it is no longer required. Google Analytics data is retained according to Google's settings (up to 14 months).
7. Cookies
We use only necessary and, with your consent, analytics cookies. See our Cookie Policy for details. You can change or withdraw your consent at any time via the "Cookie settings" link in the footer.
8. Your rights
Under the GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent at any time (without affecting processing carried out before withdrawal). To exercise any of these, email privacy@flowetica.com. We respond within 30 days.
9. Right to lodge a complaint
If you believe your data-protection rights have been breached, you can lodge a complaint with the Romanian supervisory authority: Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP), B-dul G-ral. Gheorghe Magheru 28-30, Sector 1, 010336 Bucharest; www.dataprotection.ro.
10. Updates
Last updated: July 2026. We will notify active clients of any material changes to this policy.
This policy is kept up to date as our services evolve. For any question, contact privacy@flowetica.com.