Questions, answered.

Most first systems are live in 2 to 4 weeks, depending on complexity. We define the exact scope on the 30-minute call, build in short stages, test before launch and hand over with a live session, so you see results early.

No. Flowetica builds, configures, connects and runs the systems for you, on the tools you already use. You focus on the business; we handle everything technical.

The 4 capabilities cover most service businesses. If you have a flow specific to your industry, such as compliance forms, client package and membership systems, or integrations with internal systems, we build custom modules, quoted separately on a dedicated call. See the one-off projects page for the areas we cover and their starting prices.

You can, and some are good tools. The difference: who configures them, who connects them to your WhatsApp and your site, who fixes them when they break, and who checks monthly that they're producing results. With us you pay for a system that works and someone accountable for it, not a tool abandoned after two months.

No. You keep what works. We connect your existing tools to each other and fill in only what's missing.

The Flowetica Dashboard shows you your system's core indicators: inquiries captured, bookings, automations run, hours saved and site traffic, in real time, on a single screen. It is a visualization panel, included free with any subscription, so the value of the systems we run for you is always visible. Full administration panels, such as booking management, forms specific to your industry, or a CRM with editing, are custom modules, built and quoted separately.

The Flowetica AI front desk answers your calls and WhatsApp messages 24/7. It qualifies leads, answers common questions, books clients straight into your calendar and escalates complex cases to you. Your clients get an instant answer at any hour, including outside business hours.

Yes, and that's intentional. The system says what it is from the start. Hiding it creates a much bigger problem the moment the client figures it out on their own — and they do.

It says it doesn't know and hands the case over to you, with the full context of the conversation. It doesn't improvise. We'd rather have an honest "I'll get back to you" than wrong information delivered with confidence.

Yes, at any time. When you step into the conversation, the system automatically steps back from it and stops replying over you.

Yes. Call handling is configured separately from messages, because the rules differ — on the phone, where it stops and hands over to a person matters much more.

No, because we only use the official WhatsApp Business API. Solutions that automate a regular WhatsApp account really do risk getting blocked — which is why we don't work that way.

Usually yes, for the WhatsApp Business API account. Your current number can stay for calls, and on the call we settle on the option that disrupts things the least.

Yes, every conversation is kept in full. There are no automatic replies you can't read afterwards.

Generally, no. We build on what you already have — calendar, email, spreadsheets, CRM, invoicing software. We only suggest a change when a tool genuinely blocks the automation, and we tell you exactly why.

The first automated workflow usually goes live within 2 to 4 weeks of the 30-minute call, depending on complexity. The rest is added one piece at a time, so we never have to stop the business to install something.

Changes are included in the monthly subscription. A system that can't change becomes an obstacle, not a help — that's why we don't just sell an installation and leave.

You get a notification on every failure, saying exactly what broke. That's the practical difference from a bad manual process: there, the mistake is discovered by the client; here, you know the minute it happens. Nothing runs silently.

The process map and the documentation stay with you, in a form a person can read. If you work with someone else tomorrow, they have somewhere to start. We don't hold your process hostage in a format only we understand.

It depends on how many times a week the step repeats, not on how many of you there are. A three-person business handling forty requests a week has more to gain than a fifteen-person one handling five. On the call, we count repetitions, not employees.

We don't know, and we won't make up a number. It depends on how far ahead bookings are made, on the type of service and on how used your clients are to confirming. What we can describe is the mechanism: the 24-hour reminder catches people who had forgotten, and the reschedule link turns a silent no-show into a free slot you can give to someone else. After two months of running, we show you your own number, not someone else's average.

It flags them earlier, and that's half the gain: the slot can go to someone else. The other half comes from the reminder at the right moment, which catches clients who had simply forgotten.

Yes, and with most common calendars. If you use management software with its own built-in calendar, we check on the call whether it has an API — it usually does.

Yes. Any event marked as busy in your calendar blocks the slot automatically, with nothing extra for you to do.

By default 24 hours before, because that's where the reschedule gets caught — the client has time to reorganize, and you have time to give the slot to someone else. One an hour before only catches the cancellation, which is too late to be of use to anyone. A second one can be added if the service calls for it.

No. Booking and rescheduling happen from a link, with no password and no app to install. Every extra step loses people who had already made up their minds.

Only the first one gets confirmed. The calendar is the source of truth, and the slot is locked at the moment of confirmation, not when the link is opened. The second one sees it's no longer free and gets the nearest alternatives.

No. We work with the CRM you have, and if you don't have one, we start with a free or low-cost option. An expensive CRM used badly is worse than a well-kept spreadsheet.

It stays yours, in your accounts. We build and maintain the system, we don't keep the database on our side. The details are in the privacy policy.

Yes, and it often shows even more clearly there. Missed calls and calls never returned are the most common loss in phone sales.

It stays in your database, on infrastructure in the European Union, and only leaves it for services you already use and know about. We don't sell data and we don't use it anywhere else. When we stop working together, you get a full export, in a readable format.

For the most part, nobody — that's the point. The lead comes in on its own, with its source, and the stage changes based on what happens: they replied, got a quote, signed. Manual entry is left for what can't be inferred, meaning notes and decisions. A CRM that needs manual input at every step doesn't get filled in, no matter who promises to do it.

Usually yes, if it has an API — we check on the call. If it doesn't, or if the one you have is empty because nobody fills it in, we say so then: a second tool on top of a process problem makes the problem faster, it doesn't fix it.

Your data is stored on EU infrastructure and used only to provide our services. We never sell it. Analytics run only after you accept cookies. Full details in the Privacy Policy and the Cookie Policy.

Flowetica works with service businesses and SMEs across Romania and the EU, including clinics, salons, gyms, accountants, law firms, agencies and local service providers.