Questions, answered.
Everything business owners ask us most often before working with us. If your answer isn't here, write to us and we'll reply the same working day.
Pricing and payment
What does it cost?
The Start package begins at €799 setup + €199/month. Full packages run from €1,399 to €2,799 setup + €299 to €599/month. Setup is paid in 2 instalments: 50% when work starts, 50% on delivery. All prices are shown on the pricing page. No per-message or per-seat fees. The first subscription month is free at any term you sign, once. A 6 or 12 month commitment also brings free Flowetica Care months and a better monthly price.
What do I get if I commit for several months?
The first subscription month is free at any term you sign (3, 6 or 12) and it is given once, on first signature. It is not repeated on renewal. What grows with the term are the Flowetica Care months: at 6 months you get 2 months of Care free, at 12 months you get 6. Those come on top of the free month, not instead of it, and you activate them from the dashboard whenever you want. On top of that, the longer the term, the better the monthly price. The exact term is agreed on the 30-minute call.
What does the subscription cover, and what is paid separately?
The subscription covers keeping the system running: hosting, monitoring, error fixes, maintenance updates and support. Improvements (flow changes, new automations, adjustments to your process) come from Flowetica Care, which includes 4 hours a month. Without Flowetica Care, these are billed at €79/hour, with a 1 hour minimum billing block. Urgent work, requested with less than 24 hours' notice or outside business hours, carries a 50% surcharge. Entirely new functionality is quoted separately, as a project.
What does a fixed monthly price mean?
The subscription includes hosting on Flowetica's European infrastructure, uptime and error monitoring, error fixes within 48 hours, the Flowetica Dashboard, and the change hours included in your package. New features and new automations are quoted separately or included through the Flowetica Care add-on.
What happens if I want to stop?
Start has no commitment. On the packages, the term is chosen on the 30-minute call from 3, 6 or 12 months, the minimum time in which results become measurable. After the term ends you can stop any time, with 30 days' notice. Your data stays yours.
How we work
How long does a Flowetica system take to implement?
Most first systems are live in 2 to 4 weeks, depending on complexity. We define the exact scope on the 30-minute call, build in short stages, test before launch and hand over with a live session, so you see results early.
Do I have to configure or manage anything?
No. Flowetica builds, configures, connects and runs the systems for you, on the tools you already use. You focus on the business; we handle everything technical.
What if I need something that doesn't fit the 4 capabilities?
The 4 capabilities cover most service businesses. If you have a flow specific to your industry, such as compliance forms, client package and membership systems, or integrations with internal systems, we build custom modules, quoted separately on a dedicated call. See the one-off projects page for the areas we cover and their starting prices.
Why not just subscribe to off-the-shelf software (CRM, booking, chatbot)?
You can, and some are good tools. The difference: who configures them, who connects them to your WhatsApp and your site, who fixes them when they break, and who checks monthly that they're producing results. With us you pay for a system that works and someone accountable for it, not a tool abandoned after two months.
I already have a CRM / a booking system. Do I have to drop it?
No. You keep what works. We connect your existing tools to each other and fill in only what's missing.
How does the Flowetica Dashboard work?
The Flowetica Dashboard shows you your system's core indicators: inquiries captured, bookings, automations run, hours saved and site traffic, in real time, on a single screen. It is a visualization panel, included free with any subscription, so the value of the systems we run for you is always visible. Full administration panels, such as booking management, forms specific to your industry, or a CRM with editing, are custom modules, built and quoted separately.
What does an AI front desk do?
The Flowetica AI front desk answers your calls and WhatsApp messages 24/7. It qualifies leads, answers common questions, books clients straight into your calendar and escalates complex cases to you. Your clients get an instant answer at any hour, including outside business hours.
Data and coverage
Is my data safe?
Your data is stored on EU infrastructure and used only to provide our services. We never sell it. Analytics run only after you accept cookies. Full details in the Privacy Policy and the Cookie Policy.
What kind of businesses do you work with?
Flowetica works with service businesses and SMEs across Romania and the EU, including clinics, salons, gyms, accountants, law firms, agencies and local service providers.
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